vb345's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the vb345 platform ("we", "us", or "vb345") and applies to the website https://vb345.lat and all related services. It describes how we collect, use, store, and protect the personal information of our users ("you" or "player").

By registering on our platform or using our services, you explicitly agree to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

vb345 operates with transparency and trustworthiness at all times. Our commitment is that your information will only be used for specific, legitimate purposes and will never be sold to third parties.

To provide our services properly, vb345 may collect the following types of information:

2.1 Information You Provide Directly

Information you give us when you open an account or contact us:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment-related information (bKash, Nagad, Rocket, or bank account numbers — partial, in encrypted form)
• Documents required for identity verification
• Messages sent via live chat or email

2.2 Automatically Collected Information

Information collected through technical means when you use our platform:

• IP address and device type
• Browser type and version
• Session logs and platform activity data
• Information collected through cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third-party services for identity verification or fraud prevention. Such collection always takes place within the limits of applicable law.

vb345 uses your information only for the legitimate purposes listed below:

3.1 Providing and Managing Services

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing gaming services and bonus offers
• Ensuring the security and functionality of the platform

3.2 Identity Verification and Security

• Verifying a player's age (enforcing the 21+ policy)
• Preventing fraud and money laundering
• Ensuring account security
• Detecting multiple account registrations

3.3 Responsible Gaming Support

• Monitoring gaming behaviour to provide support to at-risk players
• Enforcing voluntarily set limits
• Providing temporary or permanent account break options when needed

3.4 Communication and Support

• Responding to your requests and complaints
• Sending important account-related notifications
• Sending promotional messages with your consent

3.5 Platform Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues
• Developing new features and services

Your personal information is never sold to third parties. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Providers of technical services (such as payment processing, identity verification, and cloud hosting) receive only the information needed to perform their specific tasks. These partners are contractually bound to uphold our privacy standards.

4.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive the minimum information necessary to operate gaming services effectively.

4.3 Legal Obligations

We may be required to disclose information in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases, we will only provide the information legally required.

vb345 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are necessary for the platform's basic operations — such as maintaining your login session, performing security checks, and saving your preferences. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your language selection, gaming preferences, and similar settings. They can be disabled if needed, though doing so may reduce the quality of the service.

5.3 Analytics Cookies

These cookies help us understand how users interact with the platform. The data collected is aggregated and not personally identifiable. You can control these cookies through your browser settings.

The security of your information is our top priority. vb345 follows industry-standard technologies and practices for data protection:

6.1 Technical Security

• SSL/TLS Encryption: All data exchanged between the platform and users is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive information (passwords, payment details) is stored using strong encryption algorithms.
• Firewalls and Access Controls: Advanced firewalls and multi-layered access controls are in place to prevent unauthorised access.
• Regular Security Testing: Our systems undergo regular security audits and vulnerability assessments.

6.2 Organisational Security

• Only authorised staff have access to personal information, and only to the extent required by their role.
• All staff are bound by confidentiality agreements relating to data protection.
• A crisis management plan is in place for a rapid response in the event of a data breach.

vb345 retains your information only for as long as it is necessary for legitimate purposes:

• Active Accounts: Information is stored for the entire period your account remains active.
• Closed Accounts: After an account is closed, financial records and transaction history are retained for a set period to meet legal requirements.
• Identity Verification Documents: These may be retained for an extended period for fraud prevention and regulatory compliance.
• Communication Logs: Records of support-related communications are retained for a defined period.

Once the retention period has passed, we securely delete or anonymise your data so that you can no longer be identified.

As a user of vb345, you have the following rights:

8.1 Right to Access

You may ask what information we hold about you, how we are using it, and with whom it has been shared. Contact our support team to obtain this information.

8.2 Right to Rectification

If the information we hold about you appears to be incorrect or incomplete, you may request a correction. We will complete the correction as quickly as possible, subject to verification.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes, particularly for marketing communications. We will act on your request as quickly as possible after receiving it.

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, any processing completed before the withdrawal will remain valid.

vb345 is a 21+ platform and we do not collect or process information from minors. The age of every applicant is verified at the time of registration.

If we are informed that someone under the age of 21 has registered on our platform, we will immediately close that account and securely delete the associated information.

Parents are encouraged to monitor their children's internet use and to notify us at [email protected] if they have any concerns.

vb345 may update this Privacy Policy from time to time. Such changes may be necessary in response to service improvements, the adoption of new technologies, or changes in law.

For significant changes, we will notify you directly via your registered email or through the platform. Continued use of the platform after a change is made will be considered your acceptance of the updated Policy.

The latest version of this Policy will always be available at https://vb345.lat/privacy-policy. We recommend reviewing it regularly.